FAQ

What we do

Huski is an online store with a wide-range of meals, drinks and services. Our team delivers daily, direct to your chalet or apartment, or you can click-and-collect on your drive up the valley. Our mission is to take the hard work out of your ski holiday, giving you more time to enjoy the mountains.

We offer a selection of meals from established and well-known partners, like Cook Food from the UK. As we grow we will keep working with local restaurants and suppliers to bring the best of the Alps' food to our customers in the most convenient way.

We have a fantastic team of ‘huskis’ who can always be relied upon to deliver your order whatever the weather. All our team are mountain enthusiasts, so it’s worth tapping into their expertise about where to go or what to do whilst you are here.

What is the story behind Huski?

The idea for Huski came from two friends, who’d had enough of the legwork involved in their annual family ski holiday together, and decided there had to be a better way.

Inspired by the simplicity of apps and delivery services back at home, they got their heads together to build a mobile delivery service that was custom made for the mountains. So Huski was born. And like any good Huski we promise to be loyal, hardworking and happy to get the job done.

What times can I order for?

You can place orders 24/7 through our online store. We deliver daily, with a range of bookable time-slots typically from 2pm to 8pm.

Our headquarters in Bourg-St-Maurice are also open for our click-and-collect service in office hours, with extended hours on Saturdays for late arrivals.

What are our delivery charges?

A standard delivery charge (free for orders over €75) will apply to all resorts in the 3 Valleys, Espace Killy, Paradiski and satellite resorts of these ski areas. An additional delivery fee will apply to resorts in the Alpes Maritime (Isola 2000), Chamonix basin, Portes du Soleil, Les 2 Alpes and Alpe d'Huez.

Is there a minimum order value?

No. But on orders under €75 you will be charged a delivery fee.

How is the food delivered to me?

Once the order is placed and packed up we will deliver it ourselves direct to your door. It will arrive frozen and oven-ready. If you have ordered before travelling we will make arrangements with your accommodation provider to make sure it’s all in place for your arrival.

How does Huski work?

Like any online store really. Choose what you want and add it to your basket (sorry, Sled). You can shop by pre-planned menus, or you can shop by individual dishes. We also have Welcome Packs for basic groceries designed to get you through the first day if you are arriving after the shops are closed.

If you are booking before you travel we will need your day of arrival and your address. We aim to have everything in place before you arrive. Or if you are booking once you are in the resort just pick one of our daily delivery slots when you get to the checkout on the site.

How do I redeem a voucher code?

We sometimes offer voucher codes through businesses we are working alongside, or perhaps for a special promotion. You can redeem your code when you check out of the site where there is a field saying ‘add voucher code’.

Do I have to tip?

We don’t expect you to tip our Huski delivery teams, but if you feel like they have done a particularly good job please do. We guarantee any money they make will be theirs to keep.

Can we pay Huski with cash?

I am afraid not. Our Huski’s are far too modern for that.

We cannot accept cash but we can take a range of payments from card, to Paypal to Apple Pay.

Who makes Huski’s food?

We hand-selected a number of providers who we thought could make perfect food for a ski holiday. Most importantly their food had to be delicious, well-made and healthy. We wanted a range from Savoyard classics, to international favourites, to comfort food and to stuff that kids love to eat. It was also very important that we catered to those who are usually left a bit high-and-dry in the Alps; the vegetarians, vegans and people needing to cut out certain ingredients. Finally we looked for formats that would work well for people on holiday: quick to prepare, good for sharing, and easy to store and heat up in basic kitchens. Our final selection was:

Cook Food: a pioneer of premium frozen ready meals in the UK, who have a much loved and fast growing business. We are the first people to offer Cook outside of the UK www.cookfood.net

Chalet Chef: When passionate foodie Clarinda met classically trained chef Matt sparks flew and they began a culinary journey together. They call their style “gourmet gourmand” - combining their creativity in the kitchen with their love for travel, taking pleasure in learning traditional recipes and incorporating fresh local ingredients. When they came to the Alps in 2014 lured by a shared love of the mountains, their cuisine became inspired by the centuries old traditions of the Savoie. In these beautiful but harsh mountains, where folk still live off the land like they always have, and cows graze the lush mountains plumply and freely; where cheese is still hand-churned and pre-sliced bread is considered heresy - rearing ingredients is no simple feat. Matt and Clarinda developed a deep appreciation for the work and challenges involved in producing the fresh, local ingredients that they had become so passionate about and grew determined to give their mountains the place on the culinary map it deserves; to celebrate the rustic simplicity of century old “tummy hug” recipes and elevate them into something new, exciting and indulgent.

When I buy a COOK dish in the Alps will it cost the same as in the UK? And if not, why does it cost more?

We are afraid it’s true....when we deliver a COOK meal to you in the Alps you will be paying more than you’d pay in the UK at your local COOK shop.

Typically it will be about 60% more. But that’s not because we are greedy! It’s just that we must cover our costs and pay a few taxes along the way as we transport these delicious creations the 700-odd miles from COOK’s kitchens in Kent to your kitchen in the resort.

The costs are calculated as follows, where we show you how a classic £7.75 Lasagne Al Forno for 2 in the UK can be delivered to you in the Alps for €14.00

How is the food packaged?

We make sure all our food is packaged so it gets to you in peak condition.

Frozen products from our COOK range will be refrigerated in transit and should be popped in your freezer on arrival. If you don’t have enough freezer space it can be kept in the fridge for 48 hours.

Our Welcome Packs will arrive in a box and are a selection of packaged goods and fresh items like bread, eggs and milk. These packs should be stored or refrigerated as you would any grocery products.

Do you have vegetarian and vegan options?

We set out to create the best Vegetarian menu in the Alps and we think we have pulled it off. These menus deliver a mix of tried-and-tested vege dishes from the UK’s ‘Cook’. Who says you can’t eat delicious and healthy vegetarian food in the Alps?

Do you have a Gluten Free option?

Yes we do. We know a large number of our customers want to or need to cut out wheat which isnt so easy in the mountain diet. So we created a terrific Gluten Free range of dishes. This is also our healthiest menu catering not just to guests who want to avoid certain ingredients but also to the healthy-minded who want to eat cleanly. But healthy should also be tasty, so here you can enjoy a range of local and international dishes packed with flavour and energy.